Car Rental Agent Resume Example: 4 Templates

A car rental agent is the very representation of a company. They answer questions about cars and services, greet the customers, and help them with any problem that may take place during their rental period. These people are mostly found to work on a commission basis, which encourages them to offer top-notch customer service.

Are you planning to become a car rental agent but are confused about how to start looking for jobs? View the effective resume samples given below. Referring to them, you can write yours smoothly and can win the HR managers in no time.

Resume Template: 1

Car Rental Agent Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A result-oriented working professional with a go-getter attitude in life, seeking a position in a reputed organization where my skills and worth will be recognized and I would be allowed to add to the growth and success of the organization.


Experience

Company A, car rental agent

  • Explained the insurance coverage that included deductible needs as well as optional coverage available for an extra fee
  • Interacted with the customers to answer questions and addressed concerns about their rental vehicles or reservations
  • Processed paperwork like scanning IDs and collecting the signatures to make sure of compliance with the local laws
  • Assisted the customers in choosing a vehicle that meets their requirements, based on the factors like mileage allowance, cost, and the number of seatbelts
  • Explained the local traffic rules and regulations like fines for parking violations and speed limits

Company B, car rental agent

  • Offered customers with directions to their destinations using GPS devices
  • Processed the rental applications as per the company standards that included the driver records checks and credit checks for all drivers over [mention the age]
  • Associated with the auto repair shops to plan repairs or maintenance for vehicles
  • Arranged for replacements when the vehicles malfunctioned and arranged for repairs to damaged vehicles
  • Processed paperwork and collected money from clients

Company C, car rental agent

  • Greeted clients as they arrived and answered their calls
  • Responded to the complaints of the clients and resolved issues
  • Promoted the future rentals and helped the customers exchange their vehicles
  • Always ensured that the cars are full of gas, clean, and are absolutely ready for the next client
  • Took the bookings and checked the address and driving license of the customers

Education

Bachelor’s degree in marketing from Florida State University


Certifications

Certified car rental agent


Skills

  • I am a detail-oriented person
  • My communication as well as interpersonal skills are top-notch
  • I always make sure that the customers are 100% satisfied with the service offered
  • I possess solid computer skills and I am well-known for my decision-making abilities

Resume Template: 2

Car Rental Agent Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

An ever-positive individual with a pleasing personality, coming with almost [mention the time period] experience is looking to obtain a post where utilizing my obtained skills so far, I will be able to deliver customer satisfaction at any capacity in any area.


Experience

Company A, car rental agent

  • Answered the inquiries of the customers about what vehicles are available and how much they cost to rent
  • Clearly explained the terms of the rental agreements
  • Helped the customers in doing the paperwork
  • Took care of the complaints of the customers
  • Checked the mileage and inspected the vehicles for damage when the customers brought them back

Company B, car rental agent

  • Showed the vehicles to the customers and pointed out scrapes, bumps, or special features
  • Communicated the rental processes and procedures as well as detailed contracts
  • Frequently assimilated information such as budget and requirements via casual conversation.
  • Carefully handled the upset customers, the challenging situations and the conflicts.
  • Helped with the training of new agents and made sure that all the procedures and policies were understood and followed.

Company C, car rental agent

  • Maintained the needs and the cleanliness of the vehicles to make sure of customer satisfaction
  • Based on the requirements of the customers, transferred the vehicles from location to location.
  • Managed multiple phone lines to answer the questions of the customers, give quotes and make reservations.
  • Updated the inventory of the vehicles that are in maintenance or in use
  • Replied to the calls and referred to different locations

Education

Bachelor’s degree in marketing from Florida State University


Certifications

Certified car rental agent


Skills

  • I have top-notch administration and active listening skills
  • I am patient and I have the ability to remain calm in stressful situations
  • I enjoy working in a team and I can work individually as well
  • I can be thorough and pay attention to detail

Resume Template: 3

Car Rental Agent Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A dedicated and enthusiastic car rental agent coming with over [mention the number of years] experience, is seeking a position that will allow me to learn and grow more in my career and do my best to add value to the reputation of the organization.


Experience

Company A, car rental agent

  • After receiving the vehicles, thoroughly checked the tires accessories and processed complaints if damages were found
  • Prepared the bank deposits and processed the balance of daily transactions
  • Processed the transactions of insurance coverage, car rental and processed payments via credit cards using the computer system
  • Interacted with the customers by keeping in mind the image of the company
  • Managed all the disputes of the customers as and when required

Company B, car rental agent

  • Acted as a liaison between showroom and maintenance team for rental vehicles
  • Helped with the international clients
  • Offered sales support and ongoing service
  • Finished the paperwork with customers and took payments
  • Explained the terms of the rental agreements to the clients

Company C, car rental agent

  • Processed walk-in, call, and on-line reservations
  • Hired and trained the new employees if asked
  • Managed the gas fill-ups, payments, and rental insurance
  • Took the vehicles for oil changes as required
  • Cleaned the cars and filled them up with gas and managed payments and sold rental insurance to the customers

Education

Bachelor’s degree in marketing from Florida State University


Certifications

Certified car rental agent


Skills

  • I possess exceptional verbal communication skills
  • I have a service-oriented mentality
  • I possess good phone etiquette and I have effective problem-solving skills
  • I can promote and sell products and services when required

Resume Template: 4

Car Rental Agent Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A hardworking and sincere car rental agent with more than [mention the number of years] experience in this industry. Got a proven track record of efficiently solving customer inquiries and offering top-notch customer service. Keen to use my experience and skills in a challenging, new environment.


Experience

Company A, car rental agent

  • Helped the customers with their vehicle rental to make sure they get a positive experience
  • Offered call customer service when client problems increased
  • Efficiently managed the contract modifications
  • Offered training for all [mention the post of the employees]
  • Processed the customer rental transactions and made sure of the accuracy of all paperwork that included the vehicle condition reports

Company B, car rental agent

  • Maintained the cleanliness of the office area to make sure that the clients get a professional appearance at all times upon visiting
  • Offered exceptional customer service by greeting them in a friendly manner
  • Maintained a sorted inventory of the cars based on the budget requirements and customer requests
  • Greeted customers over calls and in person and offered them with information about the cars available
  • Booked reservations, answered calls, and processed payments for car rentals

Company C, car rental agent

  • Solved the complaints and issues of the customers in an efficient, timely, and friendly manner
  • Answered the inquiries of the customers through multiple channels that included chats, emails, and calls
  • Transferred the issues of the customers to the seniors when required
  • Formed a database of potential clients and sent out newsletters and emails
  • Did other miscellaneous tasks around the office

Education

Bachelor’s degree in marketing from Florida State University


Certifications

Certified car rental agent


Skills

  • I am good at interacting with the customers
  • I have got a basic understanding of cars and great sales skills
  • I am computer literate and I possess solid troubleshooting skills
  • I can work both independently as well as in a team

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