Business Thank you to Customers: 6 Letter & Email Samples

It is very necessary that you show your gratitude to your customers, clients, and employees because it is them that a business is running so every opportunity that you get to make sure your use it and tell them how important are they and what they mean for you and to the business as well.

How to write thank you message for Customers

  • Write what role do they play in your business
  • Make sure you personalize the letter.
  • Give them a coupon for the next purchase if the business can afford it.
  • Make sure you share with them the milestones that you achieve.
  • Give them credit for your success.

A gratitude letter is usually sent when a deal is done or a customer purchases something, rest you can send them a letter as and when the business reaches a milestone.

Business Thank you letter & Email to Customers

Sample 1

Hello “Customer name”

Today is our 3rd anniversary and we would like to extend gratitude to you for your continuous support. In these three years, we have grown from 3 to 30 people in our team and looking forward to expanding even more and the reason for this will be your trust and regard. 

It was your faith in us that let us get ahead with different projects that we got and the word of mount marketing which we know was done by you. There are many big small projects that we begged because of your reviews and it fills our heart with immense joy that being our customer you have supported us unconditionally.

We will be forever grateful for your constructive criticism and look forward to having a long journey with you.



Sample 2

Hello “Name of the customer”

A business is worth anything only if the customers that it has been satisfied. You are one of our oldest clients and someone who has always given us constructive ideas and have helped us grow. It is matter of joy for us to inform you that we have been taken over by one of the major clients without any tweaks in our previous dealings. 

It is a matter of joy for us that we are now part of a bigger company where we will get even more chances to serve you, we want to tell you that we will use this platform for even better customer service and assure that the quality of the product would not decline.

We are looking forward to having you with us for many more years to come. Thank you so much for being such a loyal and supportive customer.



Sample 3

Hello, “Full name”,

Greetings from “Company name”

We are so glad to tell you that you were our 1 millionth customer and after checking our database we have realized that you have been a regular customer of ours. It is matter of pride for us that in one year we have grown as a company and it is because of customers like you who have trusted us with their clothing needs.

We are now expanding and will be adding more sections to our website soon and we hope you will enjoy that as well. We are crediting your account with 1000 points (1 point = $1). We request you to spend this with anything that you wish to buy from us. 

We wish you all the best and would love to have a long relationship with you. Do drop your recommendations for us if any, we will be glad to go through them.



Sample 4

Respected sir/mam,

On our 10th anniversary, we are looking back at our journey and we see exponential growth, and it’s because of your continuous support. We want to extend our gratitude n behalf of the whole “company name”. It might be that at time we might have disappointed you or wasn’t of much use but your constant trust and faith in us have helped us grow as a team and as a business. 

A loyal customer like you is the asset for our company and we would like to apologize for any previous inconvenience caused by us but we would like to tell you that on this anniversary, we want to promise that we will value our customers even more because this journey wouldn’t have been possible without you.

Kindly accept our gratitude and be associated with us. You are precious to us.

Regards and best wishes


Sample 5

Dear customer,

It has been a journey full of adventures, successes, and failures but what matters is that you have stuck by our sides in all these adversities. Your support and loyalty have helped us overcome all the hurdles that came in our way. We started with nothing but limited products but we intended to offer you a big range of products without compromising the quality and your patience has given us time and a chance to fulfill our dreams.

This has been a huge journey but every order of yours has motivated us to push our limits and here we are. We would like extend a coupon to be used on your next purchase with us on anything you wish to buy, the bill will be on us. 

Keep supporting and have faith, we will never let you down.


Sample 6


It is a matter of pride for us that you have decided to place your bulk order of  stationeries with us. We are overwhelmed with your email and this is definitely a turning point for us as a business. 

Your faith in us motivates us to do bigger and better. We assure you that you will receive the best product in quality and price both. The first consignment will be sent to you this Wednesday and we will look forward to your review of it. We assure you that the students and teachers will love the products and will work hard to get this contract renewed with you.

Customers are the king and kind deserves the best. Accept our gratitude.


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