Customer Support Specialist Appointment Letter template


[Mention the name of the Recipient], 

[Mention the address], 

Sub: An Appointment Letter for the Role of Customer Support Specialist

Dear [Mention the name of the Recipient],

This letter appoints you as Customer Support Specialist the in our organization [Mention the name of the Organization] you are expected to assume office on [Mention the date of joining] at the opening hours of the office.

Your date of joining will be [Mention the date of joining].

Your remuneration will be [Mention the details]. 

Your working hours will be [Mention the working hours].

You will be on probation for a period of [Mention the period of probation]. After your probation period you will be given a letter of permanent employment. 

Your responsibilities will include but not be limited to the following:

  • Take measures in maintaining a great relationship between customers and the organization;
  • Communicate and provide detailed information about the latest products and services to the customers.
  • Communicate with the customer support team.
  • Open and maintain customer accounts.
  • Receive to customer complaints and mitigate as soon as possible them through phone or email.
  • Propose potential products or services to top management.
  • Achieve sales targets.
  • Train junior staff.
  • Manage and monitor customer surveys.
  • Manage the customer records and follow-up with them providing better customer experience.

It is a pleasure to welcome you to the organization [Mention the name of the Organization] and look forward to a long and fruitful relationship.

Yours Sincerely,

 [Mention sender’s name], 

[Mention the Designation], 

 [Mention the Date]

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