Apology Letter for Customer: 4 Types Templates

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Are you finding some sample letters to apologize to customers? Then now you are in right place to complete your letter. We have already covered some sample letters regarding this topic. Here it’s important to mention a proper format while writing this letter.

We have discussed all important points in a proper format. Here you must have to mention the points which we have discussed here. Now your duty is to just follow our below letters and complete your letter properly.

Template: 1

Apology Letter for Customer

(Your name)

(Your address)

(Your contact information)

(Date)

(Name of the Recipient)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: Letter to Apologize [for the Specific Inconvenience Caused]

Dear (Name of the Recipient),

I am really very sorry for the negative experiences you had to face at the (mention the details of the subject). I sincerely apologize for the inconvenience it has caused you and your institution. The main reason for the problem in the process was (mention the problem in detail).

While I take full responsibility for the problems caused by our workers on behalf of our company (mention details), I am assuring you that we will not repeat this mistake again in the future. I feel regret for the problems you and your department had to face for us.

I have included the details of the problem with this apology letter.

I would really appreciate this if you consider my problem and situation which caused the problem in our service. I hope you will give us another chance to work with you.

I am ready to pay the penalty amount for this problem caused by our members. If you have any say in this matter you can contact me at any time. Hope you will consider my request and oblige me.

Thank you for your kindness and support like always,

Sincerely,

(Hand-written Signature)

(Date)

(Notary or witness if required)

Apology Letter For Customer

Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)

Letter Template: 2

Apology Letter for Customer

(Your name)

(Your address)

(Your contact information)

(Date)

(Name of the Recipient)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: apologize to customer 

Dear (Name of the Recipient),

I [mention the name of the sender] working for [mention the name of the company where the sender works] as a [mention the name of a high post] am this letter on behalf of [mention the name of the company mentioned above] in reference to the complaint letter that was registered by you on [mention the inconveniences faced by the customer] on [mention the date] and I am writing this letter  to ask for your apology for our mistake. 

We are extremely sorry for the inconveniences you had to face because of us. We were sure that we would be able to deliver your products on time but we couldn’t and we are extremely sorry for not being able to deliver your products on time. We understand that you were waiting for your product for a long period of time and we are extremely sorry for not being able to deliver your happiness.

I can assure you that we don’t commit such kind of mistakes and this is the first time we were not able to deliver the product on time and we apologize for our actions. The reason for late delivery was because [mention detailed information why the product was late to be delivered].

I hope that after knowing the reason behind all this you will be able to understand our situation and you will forgive us for this mistake. All of our customers are like God to us and we are very pleased to have a customer like you who is so understanding. I hope you will keep choosing us and I believe that you will consider giving us another chance.

Sincerely,

(Hand-written Signature)

(Date)

(Notary or witness if required)

Apology Letter For Customer

Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)

Letter Template: 3

Apology Letter for Customer

(Your name)

(Your address)

(Your contact information)

(Date)

(Name of the Recipient)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: apologize to customer 

Dear (Name of the Recipient),

I [mention the name of the sender] working in as the [mention the name of a high post] in [mention the name of the hiring company] am writing this letter to ask for your apology for the mistake that we have committed. 

We are really sorry for not initiating the refund immediately after your product was checked in our warehouse. We are very sorry for our mistake and we are extremely sorry for the inconveniences that were caused because of us. We would like to inform you that we have gone through your matter we have come to a conclusion.

We totally get it that our customer service team was not able to solve your problems and was very late to answer your questions. We totally understand that they were not at all helpful to you and we are really sorry for that but I promise this is not how we treat our customers. It is very obvious to be concerned for such a huge amount of money and anyone who would be in your place would be concerned too. 

After going through all the details and talking with the bank, we have already initiated a refund of [mention the total amount] to your source account and it should reflect in your account within 9 business days. As we have initiated your refund on [mention of a date], we would like you to be patient till [mention the date after 9 days of the previously mentioned date] as post-initiation it takes 7-9 Business days to reflect in your account and also we would like to tell you that please exclude Sat-Sun or any other public holiday as the bank remains closed on those days.

I hope you will understand our situation and forgive us. If you still don’t receive your money after 9 business days do contact us again at [mention the contact details]. 

Sincerely,

(Hand-written Signature)

(Date)

(Notary or witness if required)

Apology Letter For Customer

Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)

Letter Template: 4

Apology Letter for Customer

(Your name)

(Your address)

(Your contact information)

(Date)

(Name of the Recipient)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: apologize to customer 

Dear (Name of the Recipient),

I [mention the name of the sender] the [mention the name of a high post] in [mention the name of the company] am writing this letter to apologize to you in reference to your complaint letter of [mention a cause] which was reported on [mention the date]. We are really extremely sorry and we would like to ask for your apology for the inconvenience that was caused because of us.

We really didn’t mean to cause you any problems but we are extremely sorry for the inconveniences you had to face because of our fault in the system. We can assure you that this is not at all how we treat our customers and this is not at the standard of service that we provide to them. All the customers are like God to us as just because of them today [mention the name of the company] is running successfully.

We would like to apologize for the problems that you have faced only because of our actions and we totally get it that no matter what we say nothing will do justice to our actions. Please believe that it was not intentional at all and we really didn’t mean to cause you such problems. We can assure you that we are looking after this matter and in a very short period of time we will come to a conclusion.

I hope that you will consider our apology and forgive us. I hope that you will keep choosing us and no matter what you will always be by our side like you always do. We are very pleased to have a loyal customer like you. Thank you so much for being patient and for your efforts. For any further information you can contact us at [mention the contact details].

Sincerely,

(Hand-written Signature)

(Date)

(Notary or witness if required)

Apology Letter for Customer

Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)

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