This letter template will help win back the client’s dissatisfaction with your company or workers’ service. You must inform them that you feel sorry for the poor service that a certain candidate of your organization has shown.
You should reveal the name of the worker and the designation that has raised this difficulty. You must inform them that you will definitely make sure that such a problem does not happen in the future.
Letter Template: 1
customer apology letter for bad service
(Your name)
(Your address)
(Your contact information)
(Date)
(Name of the Recipient)
(Address of the Recipient)
(Contact Information of the Recipient)
Sub: Apologize for Bad Service
Dear (Name of the Recipient),
I sincerely apologize on behalf of our company (mention the name and details) for the bad service provided by us at the (mention the details of the subject and event). I am really sorry that your experience with conversing with our member Mr (mention name and designation) was not very satisfactory. The main reason for the problem in the service was (mention the problem in detail).
While I take full responsibility for the defective service, I am assuring you that we will not repeat this mistake again in the future. I feel regret for the problems you and your department had to face for our bad service.
I have included the details of the problem with this apology letter.
I would really appreciate this if you consider our problem and situation which caused the problems in our customer service. I hope you will give our organization another chance to prove its worth.
I am ready to make any amendments for this bad service caused by our workers. If you have any questions related to this matter you can contact me at any time. Hope you will consider my request and oblige me.
Thank you for your kindness and support,
Sincerely,
(Hand-written Signature)
(Date)
(Notary or witness if required)
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(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 2
customer apology letter for bad service
[Name of the sender]
[Designation of the respective person]
To,
[Name of addressee]
Subject: Apologize for bad service
Dear [candidate name],
I am [mention the name of the sender] working for [mention the name of the mentioned company] as a [mention the name of a high post] and this letter in reference to the complaint letter that was registered by you on [mention the inconveniences faced by the customer] on [mention the date] and I would like to ask for your apology for the problem that was caused because of our poor quality service.
We are extremely sorry about the matter and the company promises you that you will never get a bad service from our side ever again which you had to face on [mention the date that was mentioned before] and we must say that it was totally unintentional. We deeply regret the bad service that was caused just because of our irresponsibility and our team promises to serve you the best service within our capabilities.
Our staff are doing the best they can so that the mistakes don’t get repeated again. Our team would like to ask for your apology for their bad service and would like to ask for another chance.
I am really sorry for the problems that you had to face just because of a fault in our customer service team. I can promise you that this is not at all the quality of service that we provide to our valuable customers. We really apologize for the inconvenience that you had to face. Our team is taking some time so that they can sort this matter out.
Thanking you
Yours sincerely,
[Name of the sender]
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(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 3
customer apology letter for bad service
[Name of the sender]
[Designation of the respective person]
To,
[Name of addressee]
Subject: Apologize for bad service
Dear [candidate name],
I [mention the name of the sender] the [mention the name of a high post] in [mention the name of the company] am writing this letter in reference to your complaint letter of [mention a cause] which was reported on [mention the date] and I would like to ask for your apology for the troubles that was caused because of us.
I am sorry for the disturbance that was caused because of our fault in the system. I can assure you that this is not at all the standard of service that we provide to our customers. We are really sorry for the problems that you have faced. If you can give us time then I am sure our team will find out the reason why you had to face the problem and give a solution. But we are really sorry you had to face such bad service from us.
We are working hard to rectify our mistakes and we are trying to improve our service system. We deeply regret that just because of us you had to face the consequences. I kindly ask for your apology and forgiveness. We promise to never repeat the mistakes again and we also promise that you will never face such bad service from our side and we will look into this matter more seriously.
We ask for your forgiveness and we promise that what happened on [mention the date] was totally unintentional and we didn’t have any clue about it at all. We are really sorry for your loss just because of our irresponsibility and we promise to serve you the best service within our capabilities.
Thanking you
Yours sincerely,
[Name of the sender]
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 4
customer apology letter for bad service
[Name of the sender]
[Designation of the respective person]
To,
[Name of addressee]
Subject: Apologies for bad service
Dear [mention the name of the reader],
I am [mention the name of the sender] the [mention the name of a high post] in [mention the name of the hiring company]. We are writing this letter to ask for your apology, and we are really sorry for the inconvenience that were caused because of us. As we have gone through your matter, we have come to a conclusion.
I understand that our customer service team was not at all helpful to you and we are really sorry for the same. We understand you are concerned about the time taken to have the refund reflected in your bank account. We have already gone ahead and initiated a refund towards your source account.
It was initiated on [mention of a date]. Post initiation it takes 7-9 Business days to reflect in your account. Please exclude Sat-Sun or any other public holiday as the bank remains closed on those days.
If you need any further information, kindly reach out to us at [mention a phone number or email id], or you can visit our service center located in [mention an address where the service center is located]. We are really sorry for the inconvenience that you had to face due to our bad service. We would like you to know that each and every step of our company is computerized and we didn’t do anything unintentionally.
Again we apologize for the delay. Please be patient and still, if you have any more questions feel free to contact us again. We hope that we can solve your problem and thank you for choosing [mention the name of the company].
Thanking you
Yours truly,
[Name of the sender]
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
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