As a busy manufacturer, you can come across a situation where delivery 🚚 to a client is delayed. Such situations can be far beyond your control.
The best thing to do at such a moment is to take responsibility and deliver an apology 🙏 letter.
If you have already received a complaint 🧾 letter from a client, rush in to compose an appropriate apology letter to prevent further backlash in the company’s image. Such letters also help you in preserving 🤝 good relations with the clients.
What to Write in an Apology Letter for Late Delivery
Designing 🖊️ the content of a letter can be confusing and challenging. Not when you have this guide with you. Read these bullet points and clear those shades of clients.
- Begin the letter by writing a direct 🎯 apologetic statement for the late delivery.
- Quickly jump 🦘 on to explain the circumstances that led to the delay of the order.
- Write statements showing your inclination ↘️ to take full responsibility for the situation and show your concern for the same.
- Elaborate on the situation and justify how the situation naturally occurred without any forceful 🌝 intention of the company.
- Give assurance 💯 not to repeat such a mistake in the future and express to your client that necessary actions are being taken to ensure better outputs in the future.
- Make the client feel worthy and substantiate your credibility as a 🏣 company.
- Write the estimated date 🗓️ by which the order must reach the designated location.
How to Write an Apology Letter for Late Delivery (Tips)
What are those essential tips that you need to follow to create a good apology letter? Scroll 📜 down and get insights on how to write an apology letter for late delivery.
Show your consideration
An apology letter is successful only when you show your genuine concern ☺️ for the customer. Underline the content of your letter with consideration to make the recipient understand your side of the story.
Give rational points
When you start explaining your situation and the reasons behind the delay, make sure that you give rational points that sound sensible to the reader. Prevent ❎ yourself from sounding fake or made-up.
Formal touch and polite tone
An apology letter for late delivery is a formal letter from a company to a 👩 client. Such a letter should always be written with formalities. Try to cover the content of the letter in a polite tone. Use the right words to show your concern to preserve this company-client bond.
Stress on a direct apology
Do not run away 🏃 from the statement of apology. An apology letter is incomplete without a direct apology that shows you taking complete responsibility for the delay in the delivery. Give out contact details for further information. Acknowledge 👏 the efforts of the recipient for their patience.
Letter Template: 1
Apology Letter for Late Delivery
(Your name)
(Your address)
(Your contact information)
(Date)
(Name of the Recipient)
(Address of the Recipient)
(Contact Information of the Recipient)
Sub: Apology for Late Delivery
Dear (Name of the Recipient),
I sincerely apologize that you had not been able to get the delivery of (mentioned details) on time due to our negligence. The true reason for being late arrival of the item was (mention the details of the subject). I honestly apologize for the inconvenience it has caused you. There was a big problem with our delivery procedure for those (mention details) days.
While I, on behalf of our company take full responsibility for the late delivery, I am assuring you that this mistake will not happen again in the future. I feel sorry for the problems you and your relatives had to face for our mistake.
I have included the details of the problem with this apology letter.
I would really appreciate this if you consider my problem and situation which caused the delay in the delivery. I hope you will give us another chance to prove our capability.
I am ready to pay the penalty amount for this late delivery caused by our members. You are always welcome to contact us at any time. Hope you will consider my request and oblige me.
Thank you for your kindness and support like always,
Sincerely,
(Hand-written Signature)
(Date)
(Notary or witness if required)
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 2
Apology Letter for Late Delivery
(Your name)
(Your address)
(Your contact information)
(Date)
(Name of the Recipient)
(Address of the Recipient)
(Contact Information of the Recipient)
Sub: Apology for Late Delivery
Dear (Name of the Recipient),
I [mention the name of the sender] would like to apologize for not being able to deliver your product on time. We understand that you were waiting for your order for such a long period of time and because of our mistake you had to face the consequences and I am really sorry for that. The reason for the delay in delivery was [mention the reason why the order took so long to be delivered to the person], we understand that it was totally our fault and we are really sorry for the inconvenience that you had to face just because of us.
From the side of our company I can assure you that this kind of thing will never happen again, and on behalf of the company I take full responsibility for the late delivery and I am so sorry for all the problems you had to face. As I have mentioned before the reason why the delivery of your product got late, I hope you will understand that it was not intentional at all and we will never repeat this kind of mistake again. I hope that you will understand our situation and problem that we faced and will understand why we failed to deliver your item on time. We would be very grateful to you if you can forgive us this time and give us another chance.
Again I am sorry for the late delivery and the inconvenience caused to you and your family for my fault. I would like to inform you that as a token of apology I would like to pay for our order as just because of our irresponsibility our order took so long to get delivered. I hope you will reconsider giving us another chance and you will forgive us. Thank you so much for being understanding. You can always contact us at [mention the contacting details of the sender and the company].
Sincerely,
(Hand-written Signature)
(Date)
(Notary or witness if required)
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 3
Apology Letter for Late Delivery
(Your name)
(Your address)
(Your contact information)
(Date)
(Name of the Recipient)
(Address of the Recipient)
(Contact Information of the Recipient)
Sub: Apology for Late Delivery
Dear (Name of the Recipient),
On behalf of [mention the name of the delivery company], I [mention the name of the sender] would like to apologize for taking so long to deliver your product. We totally get it that you have been waiting for your order for so long but just because of my one mistake you had to face the consequences. The reason for which your product got delayed for delivery was [mention the reason why the order took so long to be delivered to the person], I totally agree that it was my fault and I am really so sorry for all the problems that you had to face just because of my mistake and carelessness.
From the side of [mention the name of the delivery company], I take the blame for everything that has happened. I promise to you that no matter what we will never repeat this type of mistake and this kind of thing will never happen again, and again on behalf of the company I take full responsibility for the late delivery and I am so sorry for the inconveniences you had to face.
I hope that after knowing the reason for which your order was delayed you will understand my situation and you will get to know that it was not intentional at all and I promise that I will never repeat this kind of mistake again. I hope that you will consider my situation and the problems that I have faced and due to which we failed to deliver your item on time. I would be very grateful to you if you can forgive me for the mistake that I have committed.
Again [Mr/Miss/Mrs mention the name of the reader] I am sorry for the delay in delivery. I also apologize for the inconvenience caused to you and your family for my fault. I hope you will consider giving me a chance and prove to you that I am not so irresponsible. As a token of apology I would like to offer you a small amount of money as just because of my irresponsibility your order took so long to get delivered. For any further information you can always contact us at [mention the contacting details of the sender and the company]. I hope you will understand the whole situation and forgive us.
Sincerely,
(Hand-written Signature)
(Date)
(Notary or witness if required)
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 4
Apology Letter for Late Delivery
(Your name)
(Your address)
(Your contact information)
(Date)
(Name of the Recipient)
(Address of the Recipient)
(Contact Information of the Recipient)
Sub: Apology for Late Delivery
Dear (Name of the Recipient),
At the behest of [mention the name of the delivery company], I [mention the name of the sender] would like to apologize for the late delivery. We totally understand that as all the other people, you also have been waiting for your order but because of our irresponsibility your order took to get delivered. [Mention the name of the delivery company] and I would personally like to apologize for this matter and we promise you that this kind of thing will never happen.
The reason behind all this mess was [mention the reason why the order took so long to be delivered to the person] and for this your product got delayed for delivery, I agree it was my entire fault and I am really so sorry for all the inconveniences that you had to face.
On the behalf of [mention the name of the delivery company], I completely take the blame for everything. I promise to you that no matter what we will never repeat this type of mistake and this kind of thing will never happen again and we are really so sorry for the inconveniences you had to face.
I think that after knowing the reason for which your order got delayed you will realise my situation and you understand that it was not planned at all and I promise that I will never repeat this kind of mistake again. I hope that you will forgive us after understanding my situation and the problems that I have faced and due to which we failed to deliver your item on time. I would be very grateful to you if you can give us another chance so that we can prove to you that you are valuable to us.
Again [Mr/Miss/Mrs mention the name of the reader] I am sorry for the delay in delivery. If there is anything that I can do which would help you please let me know. I also apologize for the inconvenience caused to you and your family for my fault. As a token of apology I am attaching a small amount of money just because of my irresponsibility. You can always contact us at [mention the contacting details of the sender and the company]. I hope you will understand the whole situation and forgive us.
Sincerely,
(Hand-written Signature)
(Date)
(Notary or witness if required)
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
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