Damage Product Apology Letter Template

Using this letter template, you can state your apology on behalf of the company for sending a defective product. You can justify that it was not intentionally done. At the same time, you can show your admittance for the mistake.

You must inform how the management is looking into the issue and helping to resolve it. You need to use empathetic words for the customer. This is how you can win back the confidence of customers. 

Letter Template: 1

[Name of sender]

[Designation of the respective person]


[Name of addressee]

Subject: Letter to Apologize for Damaged Product

Respected sir/madam,

This letter is to inform [mention the name of the person] from [mention the name of the company or the organization to which you are writing this letter] that our company didn’t mean to provide you any damaged products. This damaged product got delivered to you without our knowledge.

Some of our employees mistakenly without their notice in a hurry have done it. We apologize for the inconvenience that you faced because of our company. We will soon try to get the matter solved and will resolve the problem as soon as possible. 

We will look into this matter and will do our best to resolve this as soon as possible. Till then we hope this inconvenience will not create any issue in our business.

Lastly, we would like to apologize for this inconvenience, please accept our apology. We hope this will not harm our business deal.

For further queries, you can reach our management department at [mention phone number] or directly through an email [mention email address].

Thanking you

Yours faithfully

[Name of the sender]

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