Mistake Committed Acknowledgement Letter Template

If any one of your team members has offended the client by committing a mistake knowingly or unknowingly then you must politely state your apology for it by writing a letter to the client.

Acknowledging the mistake in the official letter written by you will definitely impress the client and save the reputation of the company. Offering solutions in the letter will definitely enhance the trust of the client in you. You can also state how customer satisfaction is important. 

Letter Template: 1

To,

[Designation of addressee]

Respected Sir,

I would like to notify you about a mistake that was committed by [Name of Person] while completing [name of task]. We found this out during a recent investigation of our records.

We discovered that you had requested to complete [task name] on [date]. But our team member did a mistake on the [name of task]. I on behalf of my team, acknowledge the mistake that was done wrong.

I understand it was extremely frustrating for you to deal with this mistake after checking the details received. I would request you to kindly accept my sincere apologies for the inconvenience caused due to the blunder.

I take full responsibility for the mistake.  As a company, we have already put in place adequate measures to make sure this doesn’t get repeated in days to come.

In the meantime, we are offering [details of the solution provided to the customer]. It would be an additional service from our end. Customer satisfaction is an important metric for the growth of our company. Hope you like the proposal and are fine with it. Thanks in advance for your cooperation and support.

Yours truly,

[Name of Sender, Sender’s Designation, Company Name]

mistake committed acknowledgement letter

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