The main duty of a help desk manager is to plan, prioritize and schedule help desk activities to make sure maximum issues are resolved in minimum time.
If you are thinking about writing a good acceptance letter for such a role, then ensure to note how grateful you are that you have been given this chance, how you will fulfill your duties with perfection, and how you wish to add to the corporation’s growth. You can also take references from this useful sample letter of mine.
Letter Template: 1
[Insert or write the address of the sender]
[Insert or write the date]
[Insert or write the name of the recipient]
[Insert or write designation of the recipient]
[Insert or write the name of the company]
[Insert or write address of the company]
Sub: Acceptance of the job help desk manager.
Dear Sir/ Ma’am,
It makes me more than happy to be able to work under the supervision of (Insert or write the name of the supervisor).
I would like to thank you for the job offer of help desk manager at the prestigious company (Insert or write the name of the company or organization) which is at (Insert or write the location of the company or organization).
Although I am clear about my salary (Insert or write the amount of the monthly salary) per month, which may increase as per my work performance.
I will be granted 15 leaves in a year, excluding the sick leaves, and there will be no leaves during the prohibition period first (Insert or write the period).
As a help desk manager, my duties are to manage the help desk team, evaluate performance, and make sure that the client’s service is timely and accurate daily; recruit, train, and support help desk representatives.
Set particular customer service standards and contribute to improving clients support by actively responding to queries and handling complaints. Establish best practices through the entire technical support process.
Moreover, to develop daily, weekly and monthly reports on the help desk team’s productivity. Providing clients reviews to the appropriate internal teams, like product developers.
I will try my best for your company, and I am looking forward to receiving a confirmation mail regarding the terms and conditions of the company.
Please feel free to contact me via email (Insert or write the sender’s email address), or you can directly contact me over calls (Insert or write the sender’s contact number).
Thanking you for your precious time.
[Insert or write the name of the sender with signature]
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